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21 Aug 2017

Part-Time Customer Service Representative – On Call

The City of Calgary –  Calgary, Alberta, Canada

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

As a Customer Service Representative, you will be a part of the Calgary Transit’s business unit which sells CalgaryTransit fare products and related services. The position provides information to customers regarding CalgaryTransit services. Primary duties include:

  • Sales of all Calgary Transit fare products and related services.
  • Receive and document all pertinent information from customers applying for the concession pass programs.
  • Determine whether applicants have met all eligibility criteria and deciding on their acceptance or non-acceptance into the programs.
  • Respond to public inquiries relative to Calgary Transit routes, schedules, and general information.
  • Provide travel planning information and distribute route schedules, maps and other printed material.
  • Reconcile cash balances, bank deposits, batch vouchers and receipts.
  • Respond to inquiries concerning lost property and ensuring items are returned to rightful owners.
  • Document customer feedback in the Customer Service Request (CSR) system.
Qualifications
  • A High School diploma or equivalent (e.g. GED) and a minimum of 3 years customer service experience, including cash handling within a bank or retail environment.
  • Experience working with the general public including people from various cultural backgrounds.
  • Basic level of proficiency in Microsoft Office (Word, Outlook, Excel) will be considered an asset.
  • Experience interacting with clients who speak English as a second language will also be considered as an asset.
  • Knowledge of Calgary communities and facilities will be beneficial for the position.
  • You will have strong communication skills with a focus on engaging persons with disabilities.
  • Excellent customer service skills and a strong team player with well-developed communication and interpersonal skills.
  • You have a high attention to detail, ability to problem solve, strong organizational skills and the ability to multitask in a busy environment.
Pre-employment Requirements
  • A security clearance will be conducted.
  • Successful applicants must provide proof of qualifications.

Job Categories: Customer Services. Job Types: Part-Time.

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